We are a forward-thinking company dedicated to delivering innovative solutions that transform businesses and create lasting value for our clients worldwide.
Founded in 2015, our company began with a simple mission: to bridge the gap between innovative technology and practical business solutions. What started as a small team of passionate professionals has grown into a trusted partner for businesses across various industries.
Over the years, we have successfully delivered over 500 projects, helping our clients achieve their goals through cutting-edge technology, strategic thinking, and unwavering commitment to excellence.
To empower businesses with innovative technology solutions that drive growth, efficiency, and sustainable success in an ever-evolving digital landscape.
To be the leading global provider of transformative business solutions, recognized for our innovation, integrity, and commitment to client success.
Excellence, integrity, innovation, and collaboration form the foundation of everything we do, ensuring we deliver exceptional value to our clients and partners.
Our dedicated professionals bring decades of cross-border logistics expertise to ensure your cargo reaches Southeast Asia safely and on time.
Founder & CEO
15+ years in China-SEA logistics. Built LuckyShip from ground up with focus on speed and reliability. Expert in customs clearance and route optimization.
Operations Director
Oversees our 5 dedicated SEA routes. Specializes in supply chain optimization and ensures 98% customs clearance success rate across all destinations.
Customs Specialist
Expert in Southeast Asian customs regulations and Halal certification processes. Ensures smooth clearance across Malaysia, Indonesia, and Singapore.
Customer Success Manager
Dedicated to client relationships and 24/7 support. Ensures sub-4-hour response times and proactive shipment tracking for all customers.
Air Freight Coordinator
Manages our 15-day air express door-to-door service. Coordinates with airlines and ground handlers to ensure priority handling and on-time delivery.
Sea Freight Manager
Oversees our 25-day sea freight priority lanes. Expert in container optimization and port operations across Philippines, Vietnam, and Indonesia.
Get answers to the most common questions about LuckyShip's cross-border logistics services from China to Southeast Asia
We guarantee 15-day air express door-to-door delivery and 25-day sea freight priority lane service from China to Southeast Asia. Our dedicated routes to Singapore, Malaysia, Indonesia, Vietnam, and Philippines ensure consistent transit times with real-time tracking updates.
Our pre-declaration system achieves 98% inspection avoidance rate by submitting accurate documentation before cargo arrival. We also provide Halal certification assistance for Southeast Asian markets and maintain transparent communication throughout the customs process to eliminate unexpected delays and fees.
We specialize in serving e-commerce sellers, wholesale distributors, brand supply chain managers, and all importers across Southeast Asia. Our B2B customized solutions are designed for businesses handling 80-100+ containers monthly, particularly in electronics, consumer goods, and industrial products.
We provide detailed quotations with all costs upfront, including freight, customs duties, handling fees, and documentation charges. Our smart customs clearance system eliminates unexpected "tea money" demands, and we maintain direct relationships with ports and customs authorities to ensure transparent pricing throughout the shipping process.
We guarantee response within 2 hours during business hours (9 AM - 6 PM GMT+8) and provide 24/7 emergency support for urgent shipment issues. Our dedicated account managers ensure consistent communication and proactive updates on your cargo status.
We use direct shipping routes without undisclosed transshipments to minimize cargo damage risks. All shipments include comprehensive marine insurance, and we have established claim procedures with major insurers. Our packaging guidelines and container loading supervision further reduce damage incidents.
Required documents include commercial invoice, packing list, bill of lading, and certificate of origin. For specific products, we may need additional certifications such as Halal certificates, CE marks, or product safety certifications. Our team provides a complete documentation checklist and assists with preparation to ensure smooth customs clearance.
We provide real-time tracking through our online portal and mobile app. You'll receive automated notifications at key milestones: cargo pickup, customs clearance, vessel departure/arrival, and final delivery. Our customer service team also provides proactive updates for any schedule changes or potential delays.
Our logistics experts are ready to provide personalized solutions for your cross-border shipping needs
Have questions or want to discuss your project? Fill out the form below and we'll get back to you as soon as possible.